Table of Contents
Client Overview
Objectives
Challenges
How vStellar Solved It
Business Benefits
The Results
The Impact
Client Overview
ShopSphere is a rapidly growing e-commerce platform that serves millions of customers globally. Known for its wide range of products, including fashion, electronics, and household items, ShopSphere prides itself on providing a seamless shopping experience across various devices and payment methods. The platform was designed to handle over 10,000 daily transactions, ensuring customers could quickly complete their purchases. However, with a diverse customer base, ShopSphere faced significant challenges with its payment gateway, leading to increased cart abandonment and decreased customer trust.
Challenge
As ShopSphere expanded its customer base, it encountered several payment system challenges that blocked its growth and customer trust. The primary difficulties ShopSphere faced were:
Inconsistent Payment Failures
ShopSphere faced a persistent payment failure rate of 20–30%. The failures were inconsistent, occurring intermittently under specific conditions, such as in particular banks with high traffic or mobile payments. These failures frustrated customers and led to abandoned carts, significantly impacting revenue. The QA team struggled to replicate these issues manually, which delayed troubleshooting efforts.
Traffic Overload During Peak Events
ShopSphere’s payment system could not handle the transaction flow during high-traffic sales events like Black Friday or holiday sales. This led to slow processing and transaction failures, especially during peak hours. The system became overwhelmed with the volume of transactions, causing delays that frustrated customers and impacted conversion rates.
Mobile Payment Failures
Mobile users were particularly affected, with mobile transaction failures peaking at 50%. These issues were particularly concerning because ShopSphere’s mobile app accounted for many of their sales. This high failure rate led to a sharp decline in mobile sales and further increased cart abandonment, affecting the company’s bottom line.
Solution
To address these challenges, ShopSphere implemented vStellar Test’s qa automation framework. This low code testing solution can help you test payment processing under various conditions through UI, API, Performance, and Mobile Testing. Here’s how vStellar Test solved ShopSphere’s challenges:
Simulating Real-World Payment Transactions
vStellar Test automated the process of simulating payments across multiple payment gateways, mobile devices, and traffic loads. This allowed the team to identify specific failure points that manual testing had previously missed. vStellar Test successfully identified failure points in over 90% of simulated transactions under high-traffic and mobile environments, which had been difficult to replicate manually.
Proactive Failure Detection During High-Traffic Events
vStellar Test’s load-testing solution replicated peak traffic scenarios, such as during sales events. It helped identify potential payment failures early. This proactive testing approach enabled ShopSphere to address issues before they impacted customers, improving system reliability during peak periods. Payment failures were reduced by 60% during high-traffic events, significantly improving transaction success rates during sales periods.
Mobile Payment Optimization
vStellar Test focused on optimizing mobile payment performance by simulating real-world mobile payment conditions. This allowed the team to detect and resolve issues affecting mobile users, ensuring a smoother experience for customers using smartphones and tablets. Mobile payment success rates improved from 50% to 98%, leading to a notable reduction in mobile cart abandonment.
Results & Impact
The implementation of vStellar Test Automation resulted in significant improvements for ShopSphere’s payment system:
- Reduced Payment Failures by 50%:
By proactively identifying failure points and resolving issues, ShopSphere reduced its payment failure rate from 30% to 15%, improving overall system reliability.
- Improved Conversion Rates:
With fewer payment failures, ShopSphere saw a 60% decrease in cart abandonment rates, resulting in a higher transaction completion rate and increased revenue.
- Faster Feature Releases:
The automated testing framework allowed ShopSphere’s development and QA teams to detect and resolve payment issues quickly, reducing the time spent on troubleshooting and speeding up the release of new features.
Why vStellar Test Was the Right Choice
vStellar Test was the perfect solution for ShopSphere, addressing critical payment issues by simulating real-world conditions and identifying potential failures before they impacted customers.Focusing on mobile payment optimization reduced mobile payment failures from 50% to just 2%.
Its seamless integration with ShopSphere’s CI/CD pipeline allowed faster, more reliable updates, making vStellar Test an essential gateway for maintaining performance and ensuring smooth transactions.
“vStellar Test helped us identify and resolve payment issues quickly. Its automation and real-time insights improved our system’s reliability and customer satisfaction.”
ShopSphere’s Payment System Success
vStellar Test helped ShopSphere resolve critical payment system issues, ensuring smoother transactions and improved reliability, especially during peak periods. Today, ShopSphere’s platform offers a more reliable and seamless payment experience. They have achieved reduced cart abandonment and higher customer satisfaction across all devices, including mobile.
